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Technical Support

Review the job description for a Technical Support position. A number of the underlined keywords have links to interview questions for that keyword or job function.

Description: The successful candidate will:

  • Analyze customer product issues within released applications.  

  • Work with product development, R & D and other internal departments to resolve issues, develop solutions to minimize cycle time for problem resolution, and make improvements for future releases.

  • Collaborate with team members to share knowledge of issues and corresponding resolutions or workarounds.

  • Need to understand our applications to provide answers and training to Technical Support and Sales Departments.

  • Develop training materials and web based support materials.

  • Support to the Technical Support Centers, Sales, Value Added Resellers (VARS), Original Equipment Manufacturers (OEMs), and high profile corporate customers. 

  • Work on entire product lifecycle which includes participating in Marketing Requirements Documents (MRD), Spec Reviews, running Beta programs, and participating in Product Development team meetings.


You have the IT experience and skills.  Now put it all together and get the edge in the job interview with the Complete Interview Guide Answer questions naturally without sounding rehearsed and build confidence for the interview.

  • Learn how to practice right for the interview.

  • Good or bad?  I wish, I think, I feel.

  • How can hand gestures improve your interview performance?

  • Why are mock interviews important?  Why isn't one mock interview enough?

  • Why you shouldn't use limiting words such as "only" or "just"?


  • Answers to the toughest interview situations - follow-up letters, illegal questions, salary, job history questions and more!

  • How to answer and how not to answer

  • Questions to ask the interviewers

  • What should you do the day of the interview?

  • Identify possible interview questions

Additional IT interview resources:

Review these critical interview tips before your interview:

Search for current trends and subject areas for your Technical Support interview:

Practice Technical Support Interview

  1. Tell me about your tech support experience.
    Tips on your interview opening.

  2. How many calls did you answer on average in a day?

Follow-up:  Walk us through what you do when you receive a call?

  1. What percentage of all calls were you able to answer without escalation?

  2. Would you say there was much diversity in the type of calls you received?

  3. How did you like working the AM or graveyard shift?

  4. How did you deal with upset customers?

Follow-up:  How many angry customers do you refer to your supervisor in a week?

  1. How do you feel about going on the road from time to time?

  2. Could you deliver a training class if necessary?

  3. How would you deal with a disruptive student?

  4. What if he didn't realize he was a disruptive student?

  5. What sort of ramp-up time do you think you need to be fully productive?

  6. What do you expect from this job?

  7. Where do you see yourself in 2 years?

  8. Do you have any questions?
    Tips on your interview closing.


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