"Customer Service" is one of the interview key words that
frequently appear in job ads or job descriptions. Listed below are a
few of the possible interview questions you may be asked in the interview
regarding "customer service". Review each interview question
below to prepare yourself for the interview.
Review these critical
interview tips before your interview:
have the experience and skills to be the winning candidate. Make a
perfect presentation with our easy to follow interview guides. Answer
questions naturally without sounding rehearsed and be confident for your
Matt & Nan DeLuca and the job-interview.net interview
experts will prepare you for your interview with:
tough job interview questions including follow-up questions.
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Question Bank and answers to tough interview questions.
Supervision interview question bank and answers to the
toughest supervision interview questions.
Notice how small changes in
the interview questions will change your answer. Possible follow-up
questions are noted with a bullet. Use our mock
interviews based on actual job listings and interviews for more
What are the steps involved in successfully handling an irate
Your steps should include listening to the customer, letting the customer vent,
identifying the problem, trying to solve the problem, and following-up with the customer.
What does good customer service involve?
Tell us about how you have handled a dissatisfied customer in
Tell us about your experience in dealing with the public.
The more public or customer contact the better. Include a situation where you
provided exemplary service.
A citizen becomes irate because his permit application cannot
be found. How will you handle the citizen?
A salesperson comes in to talk to your boss without an
appointment. How will you handle the salesperson?
What do you think your customers would say about your work?
Give us an example of a situation you handled exemplifying
superior customer service.
Tell us about a situation in which you dealt with a customer
and what you would have done differently.
How would you handle a customer who used abusive language?
QUESTIONS AND ANSWERS
A detailed answer and analysis of a tough interview question from Matt
& Nan DeLuca, authors of the best selling "Best
Answers to the 201 Most Frequently Asked Interview Questions" and
Best Answers to the 201 Most Frequently Asked Interview Questions"
What does "customer service" mean to you?
Think of yourself as a customer -- what do you expect from
salespeople ... regardless of the circumstances and/or the problem. An example may
be "Customer service is a two-piece reaction. First---respect; second --
problem solving." See if that makes sense and if you sound convincing when you
do practice it. If you can give a brief story or two of what you have witnessed as
extraordinary examples of customer service behavior. By using yourself as a focal
point you will be able to enunciate clearly your understanding of customer service.
More possible interview
questions along with follow-up interview questions for all interview key
words are available in our Complete
Interview Guide along with answers to the toughest
interview questions and interview situations.