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Customer Service

"Customer Service" is one of the interview key words that frequently appear in job ads or job descriptions.  Listed below are a few of the possible interview questions you may be asked in the interview regarding "customer service".  Review each interview question below to prepare yourself for the interview.

Review these critical interview tips before your interview:


You have the experience and skills to be the winning candidate.  Make a perfect presentation with our easy to follow interview guides Answer questions naturally without sounding rehearsed and be confident for your interview:

  • Complete Interview Guide
    Matt & Nan DeLuca
    and the job-interview.net interview experts will prepare you for your interview with:  

    1. Answers to tough job interview questions including follow-up questions.

    2. Thank you letters and interview follow-up.

    3. Three (3) practice interviews with our exclusive strategy

    4. Questions to ask the interviewers.

    5. Last minute interview?  Use our 24 hour plan.

  • Complete Interview Guide with Supervision Interview Guide
    The Complete Interview Guide and the Supervision Interview Guide plus save when you buy the two guides together! 

  • HR Professional Interview Guide
    Job interview resources for the Human Resources/Personnel professional includes HR Interview Question Bank and answers to tough interview questions.

  • Supervision Interview Guide
    Supervision interview question bank and answers to the toughest supervision interview questions.

Job Interview Questions

Notice how small changes in the interview questions will change your answer.  Possible follow-up questions are noted with a bullet.  Use our mock interviews based on actual job listings and interviews for more interview practice:  

  1. What are the steps involved in successfully handling an irate customer?
    Your steps should include listening to the customer, letting the customer vent, identifying the problem, trying to solve the problem, and following-up with the customer.

  2. What does good customer service involve?

  3. Tell us about how you have handled a dissatisfied customer in the past.

  4. Tell us about your experience in dealing with the public.
    The more public or customer contact the better.  Include a situation where you provided exemplary service.

  5. A citizen becomes irate because his permit application cannot be found. How will you handle the citizen?

  6. A salesperson comes in to talk to your boss without an appointment. How will you handle the salesperson?

  7. What do you think your customers would say about your work?

  8. Give us an example of a situation you handled exemplifying superior customer service.

  9. Tell us about a situation in which you dealt with a customer and what you would have done differently.

  10. How would you handle a customer who used abusive language?

A detailed answer and analysis of a tough interview question from Matt & Nan DeLuca, authors of the best selling "Best Answers to the 201 Most Frequently Asked Interview Questions" and "More Best Answers to the 201 Most Frequently Asked Interview Questions"

What does "customer service" mean to you?

Think of yourself as a customer -- what do you expect from salespeople ... regardless of the circumstances and/or the problem.  An example may be "Customer service is a two-piece reaction.  First---respect; second -- problem solving."   See if that makes sense and if you sound convincing when you do practice it.   If you can give a brief story or two of what you have witnessed as extraordinary examples of customer service behavior.  By using yourself as a focal point you will be able to enunciate clearly your understanding of customer service.

More possible interview questions along with follow-up interview questions for all interview key words are available in our Complete Interview Guide along with answers to the toughest interview questions and interview situations.

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