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Retail Sales and Service Clerk

Review the job description for a Retail Sales and Service Clerk.  The underlined keywords link to interview questions for that keyword or job function.

Description:  The responsibilities of a Retail Sales and Service Clerk include:

  • Provide fast and friendly checkout service.

  • Resolve customer concerns quickly and accurately.

  • Resolve customer concerns in a positive, helpful manner.

  • Work as part of a team.

  • Know messaging and solicit customer registration.

  • Neatly stock items on shelves and process transactions.

  • Maintain a clean, great looking store.

  • Identify and report safety concerns promptly.

  • Train new team members.

  • Deliver accurate product placement, pricing and labels. 

You have the sales and service experience and skills.  Now put it all together and get the edge in the job interview with the Complete Interview Guide Answer questions naturally without sounding rehearsed and build confidence for the interview.

  • Learn how to practice right for the interview.

  • Good or bad?  I wish, I think, I feel.

  • How can hand gestures improve your interview performance?

  • Why are mock interviews important?  Why isn't one mock interview enough?

  • Why you shouldn't use limiting words such as "only" or "just"?


  • Answers to the toughest interview situations - follow-up letters, illegal questions, salary, job history questions and more!

  • How to answer and how not to answer

  • Questions to ask the interviewers

  • What should you do the day of the interview?

  • Identify possible interview questions

More Retail Clerk interview resources:

Review these critical interview tips before your interview:

Search for current trends and subject areas for your Retail Sales and Service Clerk interview:

Practice Retail Sales and Service Clerk Interview

  1. Tell us about yourself.
    Focus on the aspects of your experience that apply to this position.  Tips on your interview opening.

  2. Why are you interested in this position?

  3. What do you know about our store?

  4. Tell us about a time you were working in a group to accomplish the same goal

Follow-up:  What did you learn from that experience?

  1. Tell us about a time when you made a mistake.

Follow-up:  How did you fix the mistake?

  1. How would you deal with an upset customer?

  2. What does being positive and helpful mean to you?

  3. Tell us about a time when you had to work with people that you didn't like and how you handled it.

  4. Is there anything else we should know about you?
    Tips on your interview closing.


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