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Receptionist - Appointments Interview

Review the description. A number of the underlined keywords have links to interview questions for that keyword or job function.

Description:  Greets visitors in person and by telephone, assists patients in obtaining medical services, schedules patients, and/or collects payment for medical services provided.  Specific duties include:

• Schedules appointments
• Answers and returns telephone calls and messages
• Greets patients courteously
• Works with the public, patients and co-workers in a cooperative and professional manner
• Collects payments for services provided
• Performs assigned clerical duties

Qualifications:

• One year of experience in a similar position - receptionist, customer service
• Computer experience

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1. Tell us about yourself.
   Focus on the aspects of your experience that apply to this position.
2. Why do you want this job?
3. Tell us about your clerical experience.
4. Tell us about your experience with the computer.
5. What are your duties in your current position?
6. What would your current or previous manager say that you could improve in?
7. How did you ensure that you meet deadlines?
8. You will be required to interact with patients.  Tell us about your previous experience with patients and how did you deal with the experience.
9. Assume that you've been hired for the position.  A mother  calls and says her child is sick and she needs an appointment this morning.  You don't have an open appointment for the morning.  What will you do?
10. Tell us about a situation in which you took the extra step for a patient.
11. Why should we hire you?
12. Is there anything else that we should know about you?
    Summarize by emphasize your qualifications as they apply to this job.   Also cover anything you missed from your opening.