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What Makes A Great Manager?
Supervision tips and free resources.  A good resource for answers to management and supervision situational questions.


How much are you worth?


Winning cover letters and resumes lead to winning interviews:

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Working Effectively With Others

Get the job you interview for -- without ‘interview jitters’, embarrassment, or being stumped by trick interview questions.  Matt & Nan DeLuca and the job-interview.net experts will prepare you for your interview with the Complete Interview Guide.

  • Answers to more than 50 of the Toughest Interview Situations to more than 50 of the Toughest Interview Situations - follow-up calls & letters, illegal questions
  • Control your nerves and give natural, unrehearsed answers
  • Questions to ask the interviewers
  • Review hundreds of skills and abilities questions and answer tips
  • Answers to the Toughest Interview Questions


  1. Tell us about your inter-personal skills.
  2. What experience have you had working with external agencies?
  3. How do you deal with conflict?
  4. Tell us about a situation in which you were required to work with people at various levels within your organization? What was the most important step that you took to work effectively with these people?
  5. To what extent have your assignments required interface with other departments?
  6. Tell us about an incident in which you dealt with an irate customer, which would demonstrate your ability to work effectively with others?
  7. In what kinds of situations do you find it most difficult to deal with people?
  8. Describe to us the extent to which you have worked with executive or top management.
  9. What has been your experience in working with community organizations?
  10. Tell us about your experience in working with volunteers.

For more interview questions and answer tips, order the Complete Interview Guide.


A detailed answer and analysis of a tough interview question from Matt & Nan DeLuca, authors of the best selling "Best Answers to the 201 Most Frequently Asked Interview Questions" and "More Best Answers to the 201 Most Frequently Asked Interview Questions"

How do you handle conflict?

On the job, there are many possible sources of conflict. Conflicts with:

  • fellow employees
  • management
  • rules, procedures
  • clients, customers
  • demands of work vs personal life, family

The best way to approach a good answer is to look at if from the employers point of view---they want to be your first priority and they want you to solve problems (not bring them any).  "I know everything cannot run smoothly at work all the time.  When there is a conflict I usually try to determine the source of the problem and see if it can be solved.  This might involve other members of the work team discussing the problem and offering possible solutions.  I would then try to pick the solution which appears to have the best outcome and put it into action."

A natural follow-up to this would be: Tell me when you solved a conflict at work.  So, have a brief example...a short story...to illustrate your approach.  Even if not asked, you can offer your story! If it proves your point and accentuates a skill needed for the position, go with it.


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