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What
Makes A Great Manager?
Supervision tips and free resources. A good resource for answers to
management and supervision situational questions.
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Supervision and Management Situations
Get
the job you interview for -- without ‘interview jitters’, embarrassment,
or being stumped by trick interview questions. Matt & Nan DeLuca and the
job-interview.net
experts will prepare you for your
interview with the Complete
Interview Guide and Supervision Interview Guide .
- Answers
to more than 50
of the
Toughest Interview Situations to more than 50
of the
Toughest Interview Situations -
follow-up calls & letters, illegal questions
- Control your nerves and
give natural, unrehearsed answers
- Questions to ask the
interviewers
- Review hundreds of skills
and abilities questions and answer tips
- Answers
to the
Toughest
Interview Questions and Toughest Supervision Interview Questions
_________________________
Recommended Reading
- Two employees come to you about a verbal disagreement. One says the
incident happened one way, and the other employee has a different story. There are no
other witnesses. What will you do?
- You have an exemplary employee who suddenly starts coming in late.
How will you handle this situation?
- You supervise a group of employees, one employee complains that the
office is too hot, another employee complains that the office is too cold. How will you
handle this?
- An employee complains that you gave another employee a benefit that
the employee did not receive. He states that this is not fair. How will you handle this
employee?
- A supervisor from another group comes to you and complains that your
employee visits the other group constantly and disrupts the work. What steps will you
take?
- An employee from another group comes to you and complains that your
employee visits the other group constantly and disrupts the work. What steps will you
take?
- An employee is not performing the assigned tasks correctly. As the
supervisor what will you do?
- An employee continues to make careless mistakes. How will you address
the situation?
- You notice that an employee is continually on the telephone for
personal telephone calls. What steps will you take?
- Your organization does not have a dress code. However, one of your
employees continues to come to work in inappropriate attire. How will you handle this
situation?
- An irate citizen calls regarding one of your employees who was
speeding on the expressway. What steps will you take regarding the employee?
- A work stoppage has just concluded. A number of employees
participated in the work stoppage, while others came to work. To insure that your
organization continues to work effectively, what steps can you take?
- Your employee complains that an employee from another group
has been coming over and disrupting work. How will you handle this complaint?
- An exemplary employee starts to become listless at work, misses
deadlines, comes in late, and takes extended breaks. As the supervisor what action will
you take?
- It's your first day on the job. Your new job includes the
supervision of 10 employees. What is the first thing you will do?
- You smell alcohol on an employee. What will you do?
- Your employee operating a piece of heavy equipment appears to be
under the influence. What action will you take?
- Two of your staff are involved in a verbal altercation in your office
area. How will you handle this situation?
- One of your employees is using derogatory language on a telephone
call. You and a number of your staff hear the employee. What will you do? If you pursue
disciplinary action, what will the charges be?
- During a routine audit, you find that the timekeeper credited herself
with more overtime than was actually worked. How will you address the situation?
Civil Service
- Traditionally, the civilian staff have felt that they are
being treated differently or unfair as opposed to sworn staff. As the manager for civilian
staff, what steps will you take to address this situation?
- A private citizen sends your supervisor a letter complaining
that your employee has been making harassing telephone calls during the day. Your
supervisor tells you to correct the situation immediately. What steps will you take?
For more interview
questions and answer tips, order the Complete
Interview Guide and Supervision Interview Guide.
_________________________
INTERVIEW IN DEPTH
A detailed answer and analysis of
a tough interview question from Matt & Nan DeLuca, authors of the best
selling "Best
Answers to the 201 Most Frequently Asked Interview Questions" and
"More
Best Answers to the 201 Most Frequently Asked Interview Questions"
How do you deal with an unhappy or frustrated
employee?
This is an attempt to evaluate your management and
supervisory skills; also to look at your team-building abilities. If the employee
was under your supervision, what approach would you take to counsel him/her? How
about if it was a member of your work team? Or just another fellow employee?
Now, the interviewer is not interested in what WE would
do...what would you do? Break down the problem...is the frustration affecting
his/her work? or do you think other problems might arise? What alternatives are open
to you? Do
you feel you are good at talking to people, getting them to open up? If not, then
what? Are there counselors available to employees as part of company supported
benefit packages?
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